FAQ

Facilities

• Is Internet available?
  Yes, free high-speed WI-FI access is available throughout the property.
• Do you have a parking?
  We don't provide a parking option. You can choose any public spot nearby.
• Do you have a luggage room?
  Yes, we have. For your convenience you can use the luggage room for temporary storage of your luggage before check-in and till midnight after your check-out time. Longer storage is possible for a fee, kindly contact the reception team for details.
• Do you have a washing / drying machine and the ironing equipment?
  Yes, we have all of these. You can purchase the coins for drying and washing at the reception. We provide ironing equipment for free.
• Does NETIZEN have a comfortable place for work?
  Yes, NETIZEN has a multifunctional co-working space where everyone can find a temporary or permanent place for work! Сo-working area is free for Guests.
  For non-residents it's 150 rubles / hour.

Living

• Can I invite friends?
  You are welcome to invite anyone to hang out in our common areas anytime from 6am to 11pm. Note that only guests who stay with us are allowed in rooms and dormitories, and could use Coworking area free of charge. Kindly note that in epidemiologically unstable situation our time-table may change. Please ask Administrator for up-to-date information.
• Do you have a Fitness center? What kind of work-out machines do you have?
  We have multifunctional and elliptical work-out machines, located on the second floor. We support sport so use it without extra charge but with great pleasure!
• Hello! Do you have a hairdryer in the hostel?
  In every NETIZEN Hybrid Hotel we want you to always have a good-hair day so every common shower room is equipped with a hairdryer as well as bathrooms in private rooms.
• Hello! Do you provide the towels? How often do you change the bed linen?
  In every NETIZEN Hybrid Hotel the towel and the bed linen are included in the room/bed rate. We change the bed linen every 5 days in Dormitories and once every 3 days in Private Rooms. An unscheduled change of linen/towel can be arranged for an extra payment.
• What is your child policy?
  In all NETIZEN hostels there are no age restrictions for children accompanied by parents or custodial parents checking in hotel rooms Upon request, a baby cot (for children under 3 years old) and a children's dining chair are available free of charge in the lobby. In the dormitories children under 18 years old are not allowed without adults unless it is a group that booked whole dormitory room. If you want to check in with a child then you will also need to have a birth certificate as well as documents that certify the legal status of an accompanying person.
• Are pets allowed in the rooms/dormitories?
  Unfortunately, pets are not allowed at our property.

Check-in & Check-out

• What time is check-in and check-out?
  Our hybrid hotel works 24/7. You can check-in after 2pm on the day you arrive. Check-out is before 11 am. Earlier check-in / late check- out are available with extra fee paid in advance.
• What documents do I have to present upon check-in?
  A valid passport with the Russian visa, migration card and other valid documents for entering Russia in accordance with international or interstate agreements. If you want to check in with a child then you will also need to have a birth certificate as well as documents that certify the legal status of an accompanying person.

Food

• What are opening hours of your bar? What does it offer?
  Every NETIZEN has a Lobby-Bar. We offer beer/other non-alcoholic drinks and snacks at reasonable prices. Beer is allowed for guests older than 18 years old. As a proof your ID can be requested at any time.
• Do you have a cafe?
  Various snacks, desserts, freshly brewed coffee are available in our lobby-bar. Our ZEN food cafe with hot meals, souos, salads and desserts is open from 11:00 to 22:00 (11am to 10pm). Additionally, you can always use fridges, a microwave, a toaster, an egg-boiler, a kettle and water cooler in the breakfast area.
• Is breakfast included in room/bed rates? What does the breakfast consist of?

  At every NETIZEN hybrid hotel you can have a delicious breakfast. Breakfast set: cottage cheese pancakes (2 pcs.) or pancakes with ham and cheese (3 pcs.) or porridge of your choice, toasts with melted cheese and jam, muesli bar, yogurt and tea or coffee americano.
  Breakfast is served every day from 7:30 to 10:30. The cost of breakfast on pre-order: 290 rubles, if paid on the same day - 330 rubles

• Is there a place I cook myself?
  You are always welcome to keep your food in our fridge, heat it in a microwave, use egg-boiler and cutting boards, as well drink still and hot water from the cooler in our dining area. We don’t have a separate Guest Kitchen as well as a cooking stove.

Menu